FAQ

Please email us at help@brokenanvilminis.com.

Unless otherwise noted, our minis are 32mm scale.

We manufacture our miniatures from our own blend of resins. Our SiOCAST miniatures are manufactured using a blend of hard and medium SiOresins. Expect standard hobbying cleanup and assembly.

Our QA process guarantees less than 10% error, which means less work for you. Minor sanding, cutting, and/or gap-filling may be required. Some larger miniatures may be hollow, with a drainage hole from production that may need to be filled with hobby-filling material (Greenstuff, putty, etc.) These drainage holes ensure proper cleaning internally.

Yes! You may share photos of your projects.

Click the link to read our Privacy Policy.

We love working with talented artists! If you’re interested in a career, please check our page for positions that are currently open. Although we may not have time to respond to every single candidate, rest assured that we have received and reviewed every application. BAM Careers

Miniature orders require 3 days of lead time and shipping is temporarily limited to Fridays only. Orders made before 11:59pm PST on Tuesdays will ship the same week that the order is placed. Orders made after the cutoff will ship Friday the following week. Thank you for understanding.

If a product arrives damaged or broken, we will replace the item at no cost to you.  We will pay shipping costs for the replacement item for US customers only. One-way shipping costs for International replacement items will be paid for by the customer. If a package arrives visibly damaged, please photograph the damage, do not accept the package, and contact us for further assistance.

Yes! Please note that international orders will have to go through customs. This may delay your package’s arrival time and there may be Customs and Duties Fees separate from shipping fees. We recommend that you familiarize yourself with your country’s customs and duties policies before making your purchase. 

Customs fees are not included in the shipping price and are the responsibility of the customer. Your country’s customs department may hold your package until customs fees are paid.

Broken Anvil Miniatures is not responsible for handling refunds for products not purchased directly from us. When you buy one of our products from another seller or retailer, online or otherwise, the first step is to contact the seller or retailer you made the purchase from. They will have their own policies and procedures for returns or replacements.